Please give it 1-3 business days and that charge will disappear from the account and will go back on your card. The pending charge on your credit or debit card just means that our system attempted to charge your card. If you see any errors stating that the billing info is incorrect or the card info was not accepted that unfortunately means your order did not go through. This is a common issue that happens to many customers. However, I checked my credit card statement and I see a pending charge from the store. I tried to place an order, but my payment did not go through. We accept all major credit cards, PayPal, Shop Pay Installments, and Amazon Pay which can all be found at checkout. Yes, we have a multi secure software built to protect your privacy We are open Monday-Friday 9am - 5pm PST excluding holidays and weekends. If you have any questions about your order, please feel free to call (818) 206-8764 or email us at We are open Mon-Fri from 9am to 5pm PST. Customers are responsible for paying all customs fees. We have have no control over custom fees and they vary from country to country. USPS First Class Mail Intl - 2-5 weeks depending on the countryĭo International orders have to pay custom fees?.USPS Priority Mail Intl - 5- 15 Business days depending on the country.USPS First Class Mail - 4-5 Business Days.How long will it take for my order to arrive?Īfter your order has been shipped, arrival times on all orders depend on what shipping method was chosen. Note: Please give the tracking number 24-48 hours to update. Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped. Any orders placed on the weekends or on holidays will be shipped the following business day. 90% of all orders are shipped out within 1-2 business days! We do not ship orders over the weekends. If you used a promotional code on your order, you will be charged Taxes and Duties based on the original price.How quickly do you process and ship your orders? If Taxes and Duties are placed on your package by officials, the fees will be your responsibility. Taxes and Duties will likely be charged on the items you ordered. We are not in control of any country specific Tariffs and Duties imposed on your order. Be patient with the international shipping process, it will always take longer than domestic shipping. International orders can take approximately 20 days for delivery.Packages that are held by customs may cause additional delays.International packages cannot be tracked once they leave the United States. If an order is placed after 1:00 pm (EST) on Friday, the order will be shipped out the following Monday.Įxclusions: We do not ship on weekends or holidays.Notifications: Once the order is processed, you will receive an email that the order has been shipped and will also receive a tracking number.Reminder: Processing time is separate from Shipping time. Orders received after 1:00 pm (EST) will be shipped out the next business day. Processing Time: Orders will be shipped 1-3 business days after your order has been received. HOLIDAY SALES: Due to high volume of orders, processing may incur slight delays (1-2 days).įree Shipping: Enerskin offers free shipping on any orders over $99 in the 50 United States and Puerto Rico
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